Managed Services & Support
Expert support and full platform management so your team can focus on what matters most - delivering exceptional legal services.
Support & Service Packages
Choose the level of support that fits your organisation
- Email and chat support (business hours)
- Response within 8 business hours
- Access to knowledge base and documentation
- Quarterly platform health checks
- Standard maintenance updates
Included with all plans
- Priority email, chat, and phone support
- Response within 4 business hours
- Monthly review calls
- Proactive monitoring and alerts
- Priority access to new features
- Dedicated support engineer
- 24/7 platform monitoring
- Response within 1 hour (critical)
- Weekly status meetings
- Configuration management
- User administration
- Report development
- Workflow optimisation
- Dedicated success manager
Why Choose Managed Services?
Let our experts handle the platform while your team focuses on legal work
Free Up Your Team
Let your legal ops team focus on strategic initiatives while we handle the technical details.
Continuous Optimisation
We proactively identify opportunities to improve workflows, reports, and user experience.
Reduced Risk
Expert oversight ensures your platform stays secure, compliant, and performing optimally.
Better Outcomes
Access to best practices and insights from hundreds of legal department implementations.
What We Manage
Comprehensive platform management across all areas
- User provisioning and access management
- Security configuration and monitoring
- Integration maintenance
- Environment management
- Workflow design and optimisation
- Template maintenance
- Form configuration
- Business rule updates
- Custom report development
- Dashboard creation
- Data quality monitoring
- Executive reporting
- Tier 2/3 issue resolution
- Training development
- Change management support
- User feedback collection
Professional Services
Expert assistance for implementation, optimisation, and custom development
- Discovery and planning
- Data migration
- Custom configuration
- Integration setup
- User training
- Go-live support
- Current state assessment
- Workflow optimisation
- Performance tuning
- Feature enablement
- Best practice implementation
- Requirements analysis
- Custom solution design
- Development and testing
- Deployment and documentation
- Ongoing maintenance
Let's Discuss Your Service Needs
Our team will help you find the right support package for your organisation